Essential Microsoft 365 Skills for IT Support & Help Desk Interviews​

Microsoft 365 is a cloud-based subscription service that includes a suite of productivity tools such as Word, Excel, PowerPoint, and additional services like OneDrive and SharePoint. It offers regular updates, cloud storage, and collaboration features. Office 2019 is a one-time purchase with a set of tools that do not receive updates or cloud services.

OneDrive is a cloud storage service that allows users to store, share, and access files from any device with internet connectivity. In Microsoft 365, it is integrated with other services to enable seamless file sharing and collaboration.

SharePoint is a web-based collaboration platform used for creating, managing, and sharing content and documents within an organization. It helps teams work together by providing tools for document management, content sharing, and workflow automation.

Microsoft Teams is a collaboration platform that integrates chat, video meetings, file sharing, and collaboration tools into a single interface. Its primary features include team channels, direct messaging, video conferencing, and integration with other Microsoft 365 apps.

To add a new user:

  1. Sign in to the Microsoft 365 admin center.
  2. Go to “Users” > “Active users.”
  3. Click “Add a user.”
  4. Enter the required user information, assign licenses, and set user permissions.
  5. Click “Finish adding” to complete the process.

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Exchange Online is a cloud-based email and calendaring service provided as part of Microsoft 365. It offers email hosting, calendar sharing, and advanced security features, allowing users to access their emails from anywhere.

To manage licenses:

  1. Sign in to the Microsoft 365 admin center.
  2. Go to “Users” > “Active users.”
  3. Select the user whose licenses you want to manage.
  4. Click “Licenses and apps” and assign or remove licenses as needed.
  5. Save changes to update the user’s license configuration.

Microsoft Power Automate (formerly Flow) is a service that allows users to create automated workflows between different applications and services. It can be used to automate repetitive tasks, integrate different systems, and streamline business processes.

To set up MFA:

  1. Sign in to the Microsoft 365 admin center.
  2. Go to “Users” > “Active users.”
  3. Select “Multi-factor authentication.”
  4. Choose the users for whom you want to enable MFA and configure the authentication methods.
  5. Save the settings and inform users about the MFA setup process.

The Microsoft 365 Admin Center is a web-based portal that allows administrators to manage and configure Microsoft 365 services. It provides functionalities for user management, license assignment, service settings, billing, and reporting.

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To increase mailbox storage:

  1. Sign in to the Microsoft 365 admin center.
  2. Go to “Exchange admin center.”
  3. Select the user and go to “Mailbox features.”
  4. Adjust the mailbox storage limits or assign additional storage if necessary.
  5. Save the changes to apply the new settings.

A Microsoft 365 Group is a membership group that provides shared access to resources like shared mailboxes and calendars. A Team in Microsoft Teams is a more focused workspace for collaboration that includes channels, chat, and meetings, and is built on top of a Microsoft 365 Group.

To troubleshoot Teams issues:

  1. Ensure the user’s internet connection is stable.
  2. Check if Teams is up to date and install any pending updates.
  3. Clear the Teams cache by deleting the %appdata%\Microsoft\Teams folder.
  4. Restart the Teams application or the computer.
  5. Verify that there are no service outages or disruptions

Benefits include cloud-based access from any device, automatic updates and patches, scalable and flexible subscription plans, built-in collaboration tools, and advanced security and compliance features.

To configure email forwarding:

  1. Sign in to the Microsoft 365 admin center.
  2. Go to “Exchange admin center.”
  3. Select “Recipients” > “Mailboxes.”
  4. Choose the user and click “Manage email forwarding.”
  5. Enter the forwarding address and save the changes.

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The Microsoft 365 Security & Compliance Center is a portal for managing security and compliance across Microsoft 365. It offers features like data loss prevention, information governance, threat management, and compliance reporting.

To create a shared mailbox:

  1. Sign in to the Microsoft 365 admin center.
  2. Go to “Exchange admin center.”
  3. Select “Shared” and click “New” to create a shared mailbox.
  4. Enter the required information and assign permissions to users who will access the shared mailbox.
  5. Save the settings to complete the setup.

Microsoft 365 supports disaster recovery and business continuity through cloud-based storage, data redundancy, and built-in backup solutions. Features like OneDrive for file recovery, Exchange Online Archiving, and SharePoint Online ensure data is protected and accessible even in case of system failures.

To manage permissions:

  1. Sign in to the Microsoft 365 admin center.
  2. Go to “Users” > “Active users.”
  3. Select the user and go to “Roles.”
  4. Assign or modify roles based on the user’s job responsibilities and required access levels.
  5. Save the changes.

Common issues include login problems, sync errors, application crashes, and connectivity issues. Resolutions include checking internet connectivity, ensuring software is updated, clearing cache, and verifying account settings. For persistent issues, escalate to Microsoft support if necessary.

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